Welcome to PineReport. These Terms of Service (“Terms”) govern your access to and use of the PineReport platform, website at pinereport.ca, and all related services (collectively, the “Services”) provided by Glass Wave Consulting Inc. (“we,” “us,” or “our”), a corporation incorporated in Nova Scotia, Canada.
PineReport is incident reporting and compliance software built for summer camps. It enables camp administrators to log, track, and manage incidents involving campers and staff, and to maintain compliance records for their organization.
By registering for an account or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services. If you are accepting these Terms on behalf of a camp or organization, you represent that you have the authority to bind that entity to these Terms, in which case “you” refers to that entity.
To use the Services you must register for an Account. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account.
By using the Services, you represent and warrant that:
You must notify us immediately at info@pinereport.ca if you become aware of any unauthorized access to or use of your Account. We are not liable for any loss arising from unauthorized use of your Account where you have failed to safeguard your credentials.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your Camp's internal operational purposes during the term of your subscription.
Access to the Services is governed by the Subscription Tier you select at checkout. Current tier limits are:
We may update tier limits with 30 days' written notice. Material reductions to a tier you have already paid for will entitle you to a pro-rated credit or the option to cancel without penalty.
You agree not to:
As a Camp using our Services, you acknowledge and agree that you are solely responsible for:
PineReport provides administrative and record-keeping tools only. The Services do not replace your organization's obligation to exercise independent professional judgment or to comply with applicable law.
Access to the Services requires payment of subscription fees. All fees are stated in Canadian dollars (CAD) and are exclusive of applicable taxes (including HST/GST) unless otherwise stated. You agree to pay all fees and applicable taxes associated with your subscription.
New Camps are eligible for a 30-day free trial on their first subscription. A valid payment method is required to start a trial. Your subscription will automatically renew at the applicable rate after the trial period unless you cancel before the trial ends. The trial is available only once per Camp and is not available for subsequent subscriptions.
Subscriptions are billed in advance on a recurring basis according to the plan you select at checkout. By providing a payment method, you authorize us to charge that method for all fees at the start of each billing cycle. Subscriptions renew automatically unless cancelled at least 24 hours before the renewal date.
We may change subscription fees at any time. We will provide at least 30 days' notice of any price increase via email or a notice in the Services. Your continued use of the Services after a price change takes effect constitutes your acceptance of the new price.
All fees paid are non-refundable except as expressly required by applicable law or as otherwise stated in these Terms. If we materially reduce a feature included in your paid tier, we will offer a pro-rated credit or the right to cancel for a pro-rated refund of unused prepaid fees.
All data you submit to the Services — including Incident Reports, camper records, and staff information — remains your property. We process it solely to provide and improve the Services as described in our Data Processing Agreement (available on request) and Privacy Policy. We do not sell, rent, or trade your data to third parties.
Where PineReport processes Personal Information on your behalf as a data processor, our Data Processing Agreement governs those activities and forms part of these Terms. A copy is available on request at privacy@pinereport.ca.
Where applicable, a Business Associate Agreement governs PineReport's handling of Protected Health Information and also forms part of these Terms. A copy is available on request at privacy@pinereport.ca.
Photos, audio recordings, and other media uploaded as part of an Incident Report are stored securely and accessible only to Authorized Users of your Camp. Media is retained for the duration of your subscription. Following account termination, media is retained until you request its deletion, after which it is permanently deleted, unless a longer retention period is required by law.
The Services, including all software, design, features, and content (excluding your data), are owned by Glass Wave Consulting Inc. or its licensors and are protected by Canadian and international intellectual property laws. Nothing in these Terms transfers ownership of the Services or any part thereof to you.
If you provide feedback or suggestions regarding the Services, you grant us a perpetual, irrevocable, royalty-free licence to use and incorporate that feedback without restriction or compensation to you.
The services are provided “as is” and “as available” without warranty of any kind, express or implied. To the maximum extent permitted by applicable law, Glass Wave Consulting Inc. disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Glass Wave Consulting Inc. does not warrant that the services will be uninterrupted, error-free, or free of harmful components. PineReport is an administrative tool only and does not constitute professional medical, legal, or child-safety advice. We are not responsible for any decisions your organization makes based on information recorded through the Services.
To the maximum extent permitted by applicable law, Glass Wave Consulting Inc. and its affiliates, directors, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, or loss of goodwill, arising out of or in connection with these Terms or your use of the Services.
In no event will Glass Wave Consulting Inc.'s aggregate liability to you for all claims arising out of or relating to these Terms exceed the greater of: (a) the total fees you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred Canadian dollars (CAD $100).
Some jurisdictions do not permit the exclusion or limitation of certain warranties or liability. To the extent such exclusions or limitations are prohibited, they do not apply to you.
You agree to defend, indemnify, and hold harmless Glass Wave Consulting Inc. and its affiliates, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your violation of these Terms; (b) your submission of inaccurate or unlawfully obtained data; (c) your failure to obtain required consents; (d) any act or omission of your Authorized Users; or (e) your non-compliance with applicable child protection or privacy laws.
Notwithstanding the above, Glass Wave Consulting Inc. agrees to defend and indemnify you against claims arising solely from our gross negligence or willful misconduct, provided you promptly notify us of any such claim and cooperate in its defence.
You may cancel your subscription at any time through your Account settings. Cancellation takes effect at the end of the current billing cycle. No refund is issued for the unused portion of a billing cycle except as required by applicable law.
We may suspend or terminate your Account immediately if: (a) you materially breach these Terms and fail to cure the breach within 10 days of written notice; (b) you fail to pay fees when due; (c) we have reason to believe your use of the Services poses a risk of harm to any person or violates applicable law; or (d) we are required to do so by law.
Upon termination, your right to access the Services ends immediately. Following termination, you may request an export of your data at any time. We will retain your data until you request its deletion, after which it will be permanently deleted, unless a longer retention period is required by law. Sections 7, 8, 9, 10, 12, 13, and 14 survive termination.
These Terms are governed by and construed in accordance with the laws of the Province of Nova Scotia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any legal action arising out of or relating to these Terms must be brought exclusively in the courts of the Province of Nova Scotia, except that we retain the right to seek injunctive or other equitable relief in any jurisdiction.
Before initiating formal proceedings, the parties agree to attempt to resolve any dispute in good faith through direct negotiation for a period of at least 30 days following written notice of the dispute.
If the dispute is not resolved within 30 days, it shall be finally settled by binding arbitration administered by the ADR Institute of Canada under its Canadian Arbitration Rules. The seat of arbitration shall be Halifax, Nova Scotia. The language of arbitration shall be English. The arbitral award shall be final and binding, and may be enforced in any court of competent jurisdiction.
Nothing in this section prevents either party from seeking urgent injunctive or equitable relief from a court to prevent irreparable harm.
We may revise these Terms at any time. If a revision is material, we will provide at least 30 days' notice via email or a notice in the Services. Your continued use of the Services after revised Terms take effect constitutes your acceptance. If you do not agree to revised Terms, you must stop using the Services and cancel your subscription.
These Terms, together with the Data Processing Agreement, Business Associate Agreement (where applicable), and any other agreements incorporated by reference, constitute the entire agreement between you and Glass Wave Consulting Inc. regarding the Services and supersede all prior communications on the subject.
If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you.
Neither party is liable for delays or failures in performance caused by events beyond that party's reasonable control, including acts of God, natural disasters, governmental actions, cyberattacks on third-party infrastructure, or telecommunications failures.
The parties have requested that these Terms and all related documents be drafted in English. Les parties ont demandé que les présentes Conditions et tous les documents connexes soient rédigés en anglais.
Questions about these Terms? Contact us at:
Glass Wave Consulting Inc.
Email: info@pinereport.ca
Privacy matters: privacy@pinereport.ca